Last updated: August 11, 2026

All sales are final

Because we sell intimate, personal-care, lingerie, and adult products, all sales are final and we do not accept returns or exchanges for preference, fit, or change of mind. This policy does not limit any rights that cannot be waived under applicable law.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or you receive an item different from what you ordered, email info@baddkittystores.com within 7 calendar days after delivery. Include:

• your order number;
• a brief description of the problem; and
• clear photos of the item and its packaging.

Do not discard or return the item unless we instruct you to do so. We will review the claim and, when approved, provide a replacement first at no additional charge. If a suitable replacement is unavailable or we determine that replacement is not appropriate, we may issue a refund to the original payment method. If we require the item to be returned, we will provide return instructions and cover the authorized return-shipping cost.

Refund timing

After we issue an approved refund, it may take 5–10 business days to appear in your account, depending on your bank or card issuer.

Cancellations

You may request cancellation before your order enters fulfillment. Contact us as soon as possible; we cannot guarantee cancellation after fulfillment has begun. Once an order has shipped, it cannot be cancelled and the all-sales-final policy applies.

Contact us

Email info@baddkittystores.com or call +1 843-946-7000.