Shipping policy

Last updated: August 11, 2026

Where we ship

We currently ship to eligible addresses in all 50 United States and Washington, D.C. We accept eligible P.O. box and APO/FPO military addresses. We do not ship to U.S. territories or international destinations at this time. Destination and product eligibility are determined at checkout.

Shipping rates

Standard shipping: $6.95. This is the only shipping speed offered at launch.
Free standard shipping: available on qualifying orders of $75 or more, as calculated at checkout.

All amounts are in U.S. dollars. The final shipping charge is displayed before you place your order.

Processing time

Orders are normally processed and handed to the carrier within 2 business days (48 business hours) after we receive a completed order. Saturdays, Sundays, and U.S. federal holidays are not business days. Orders requiring address, payment, fraud, or inventory verification may take longer.

If we cannot ship within the promised time, we will contact you with a revised shipping date and the options required by applicable law, which may include agreeing to the delay or cancelling for a prompt refund.

Delivery and tracking

Standard delivery is estimated at 2–4 business days after the carrier accepts the package and is separate from the two-business-day order-processing time. Carrier estimates are not guaranteed. We will send tracking information to the email address used for the order when tracking is available.

Each order is shipped in one package. Customers will not receive split shipments.

Discreet packaging

Orders are shipped in plain outer packaging. Product names and descriptions do not appear on the outside of the package. The sender or return name on the shipping label is Inlet Gifts LLC.

Address changes and delivery issues

Review your shipping address carefully before placing an order. Contact us immediately if a change is needed; we cannot guarantee changes after fulfillment begins. Additional charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

If an order arrives damaged or is missing an item, contact info@baddkittystores.com promptly with your order number.

If tracking shows “delivered” but you cannot locate the package, wait 48 hours, check the delivery area and with other household members or neighbors, and contact the carrier. If the package is still missing after those steps, contact us and we will help investigate and, when appropriate, submit a carrier claim. A carrier's delivered scan does not by itself guarantee that a replacement or refund will be approved.

Inventory availability

If an ordered item becomes unavailable before shipment, we will contact you and offer available options, which may include a replacement, a refund for the unavailable item, or waiting for the item. We will not substitute another product without your approval. We will wait for your instructions, subject to any response deadline stated in our message and our obligations under applicable law.

Local pickup

Local pickup is available at participating Badd Kitty stores shown at checkout. A store is offered only when it has the complete order available; pickup orders are not split between stores. Do not travel to the store until we send a ready-for-pickup notification.

We aim to prepare eligible pickup orders on the same business day, with no order-time cutoff. This is a target rather than a guarantee; store hours, order verification, and order volume may affect readiness. Orders received outside a selected store's operating hours will be handled when that store next opens. The ready-for-pickup notification is the confirmation that the order can be collected.

The purchaser must collect the order personally and present a government-issued photo ID matching the name on the order. We do not release pickup orders to alternate people. We hold ready orders for 3 business days. If an order is not collected within that period, we will cancel it and issue a refund to the original payment method.